homebet Platform Privacy Notice

This page describes what we collect when you use homebet and how we keep that data protected. We at homebet process personal information from our account holders—including email addresses, identity documents, payment details, and gameplay history—to deliver our services, verify your identity, process your deposits and withdrawals, and comply with regulatory requirements. Our commitment is to handle your data transparently, securely, and only for the purposes we describe here.

Our platform operates across supported jurisdictions and integrates sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Fortune Tiger, Mahjong Ways, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We accept payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Our privacy practices reflect the data handling standards appropriate to this range of services.

If you have questions about how we use your data, your privacy rights, or our security practices, our support team is available during business hours. We also provide contact information at the end of this notice so you can request data access, corrections, or deletions.

What Data We Collect on homebet

When you create an account on homebet, we collect your email address, full name, date of birth, phone number, and residential address. We use this information to set up your account, communicate with you about account activity, and comply with anti-money-laundering and Know-Your-Customer (KYC) regulations.

During KYC verification, we collect identity documents (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or government letter). We store copies of these documents in our secure systems to maintain verification records and comply with financial regulatory requirements. We do not share these documents with third parties except where required by law enforcement or regulatory authorities.

We encrypt sensitive data on homebet

Identity documents, payment information, and account credentials are encrypted during transmission and storage using industry-standard SSL protocols and database encryption.

When you deposit funds on homebet, we collect payment method details—your bank account number, credit card information, or digital wallet ID (for DANA, e-wallet, mobile banking, local payment, online payment). We do not store full payment details on our servers; instead, we tokenize payment information so we can process future transactions without retaining sensitive payment data directly. Our payment processors (third-party financial partners) handle the actual transaction processing and maintain their own security standards.

We collect gameplay data—which games you play, when you play, your stakes, your wins and losses, and your leaderboard participation. We use this data to calculate your account balance, track your tournament standing, resolve disputes, and detect fraudulent activity. We also collect technical data—your device type, IP address, browser information, and access timestamps—to optimize our platform performance and identify security threats.

We use cookies and similar tracking technologies to remember your preferences, maintain your session, and analyze usage patterns. Our analytics track which sportsbook markets (Liga 1 football, Piala AFF fixtures) are most viewed, which slot games (Aviator, Sweet Bonanza) are most played, and when our players are most active. This helps us improve our platform and tailor our content to our user base across Jakarta, Surabaya, Bandung, Medan, and other regions.

How We Use Your Data and Our Privacy Commitments on homebet

We use your personal data to deliver our services. Your account information enables us to process your deposits and withdrawals, calculate your balance, verify your identity, and communicate with you about your account. Your gameplay data allows us to determine game outcomes, calculate payouts, maintain leaderboard standings, and process tournament results across our slot games (Aviator, Sweet Bonanza, Fortune Tiger, Mahjong Ways, Gates of Olympus) and other product categories.

We use your data to comply with legal and regulatory requirements. Anti-money-laundering (AML) regulations require us to verify your identity and monitor your transactions for suspicious activity. If we detect patterns that may indicate money laundering, terrorist financing, or other illegal activity, we are obligated to report these to relevant authorities. Our support team also uses your data to investigate disputes, resolve complaints, and enforce our terms and conditions.

Data retention: We retain your account data and transaction history as long as your account is active and for a period thereafter to comply with financial record-keeping requirements. Inactive accounts may have their data archived or deleted according to our retention schedule.

We use your data to improve our platform and develop new features. Analytics on which games are most popular, which payment methods are most used, and which regions show the highest engagement help us prioritize development work. We anonymize this data wherever possible so individual players cannot be identified from the aggregate analysis.

We use your email address and phone number to send you account notifications (deposits confirmed, withdrawals processed, account security alerts) and promotional communications if you've opted in. Our communications comply with anti-spam regulations; you can opt out of promotional emails at any time through your account settings.

Third-Party Processors and Data Sharing

We work with third-party service providers who process your data on our behalf. Our payment processors (banks and digital wallet providers like DANA, e-wallet, mobile banking, local payment) receive your payment information to complete transactions. Our hosting providers store our servers and databases; these may be located outside your jurisdiction and subject to different legal protections. Our support ticketing system stores your support inquiries and our responses.

We do not sell your personal data to marketing firms or data brokers. We do not share your gameplay history, account balance, or betting patterns with third parties for their independent use. We only share data with third parties when required by law (law enforcement requests, court orders, regulatory investigations) or to deliver services you've explicitly requested (such as payment processing).

Your Rights on homebet

You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our support team. You have the right to correct inaccurate or incomplete data—for example, if your address on file is outdated, you can request an update. You have the right to request deletion of your data, subject to our legal obligations to retain financial records.

You have the right to object to our use of your data for certain purposes, such as marketing communications or analytics. You can modify your communication preferences through your account settings or request changes by contacting our support team during business hours.

  1. We encrypt data in transit and at rest

    SSL protocols protect data as it travels between your device and our servers; database encryption protects data stored on our infrastructure.

  2. We limit access to sensitive data

    Only authorized staff members can access personal data, and only when necessary to provide support or investigate issues.

  3. We maintain backup and disaster-recovery systems

    We back up our systems regularly to protect against data loss from technical failures or security incidents.

  4. We monitor for unauthorized access

    We use intrusion-detection systems and security audits to identify and respond to potential breaches.

Contact Us About Your Privacy

If you have questions about our privacy practices, want to exercise your data rights, or have a privacy concern, please contact our support team. Our multilingual staff responds via email and live chat during business hours. You can also reach us through the contact methods listed on our website. We aim to respond to data requests within 10 business days.

We update this privacy notice periodically to reflect changes in our practices or regulatory requirements. We notify our users of material changes via email. Your continued use of homebet after an update constitutes acceptance of the revised notice. Our commitment remains constant: we collect only the data necessary to deliver our services securely, we protect that data with industry-standard encryption and access controls, and we use your data only for the purposes we've disclosed here.

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